Welcome to www.cavaloteam.com. The owner and operator of this website is Cavaloteam for Electronics and Digital Marketing, an Egyptian company registered in the Arab Republic of Egypt.
The Cavalo Team platform (www.cavaloteam.com) aims to offer unique products and services to our clients. We provide products through our own company and also facilitate access to products and services offered by other merchants. We categorize services into different areas to meet the needs of each customer. Our top priority is customer satisfaction, which is why we hold the customer’s funds for 14 days from the date of receiving the product to ensure that the product arrives in excellent condition and with the best quality, and that the customer is satisfied. After this period, we transfer the funds to the original seller, according to what is clarified later in clause number 5.
Please read the agreement, terms, and conditions carefully, as they affect your rights and responsibilities under the applicable law. By agreeing to the terms and conditions, you confirm that you have fully read and fully accepted them.
1- Definitions
a. Cavalo Team Platform: refers to the website www.cavaloteam.com and the website www.cavaloteam.services
b. Product Providers: are merchants who wish to market and sell their products and services on the Cavalo Team platform
c. Service Providers: are individuals or companies who wish to offer their services on the Cavalo Team platform
d. Customers: are users of the Cavalo Team platform who explore a provided service or product on the platform or purchase a product of any type from the platform
e. Virtual Product: a non-physical product such as e-books, engineering or artistic designs, or audio or visual educational content, for example but not limited to
f. The word “contract” also means the terms and conditions and the privacy policy; all these names have the same meaning
g. Seller or Merchant: refers to the providers and sellers of products and/or services
h. Product: refers to a product and/or a provided service
i. Affiliates: regarding any entity, any other entity that is directly or indirectly controlled by, or controls, or is under common control with that entity
j. Authorized Signatory: the individual appointed by the seller to be the legally authorized representative on the Cavalo Team Partners platform to bind the seller legally and to accept the agreement on their behalf. This person is either (1) mentioned in the commercial license or a similar license of the seller, or (2) authorized in writing by the seller through a power of attorney, resolution, or any other officially accepted form of authorization
k. Applicable Laws: the texts of laws or legislation or announcements or rules or regulations or permits or certificates or judgments or decisions or decrees or orders issued by any applicable governmental authority in the Arab Republic of Egypt
l. Confidential Information: information related to us, the services, and the clients that is not known to the public, including any information that identifies or distinguishes certain clients, or reports, opinions, trade secrets, procedures, operations, business patterns, tools, production, sales, shipments, purchases, transfers, customer identification, inventory, any income amount or source, profits or losses, expenses, and other service-related information and data derived from the services, excluding data arising from the sale of your products which includes sold products, prices, sales, volumes, transaction time, and technical or operational specifications related to the services. For the purposes of the agreement, client personal data is considered confidential at all times.
2- Subject
The subject of this contract is addressed to the client, the product providers, and the service providers, as each of these parties will have their specific terms mentioned. Therefore, all their terms and conditions have been collected and clarified collectively to protect the rights of the clients, product providers, and service providers.
Registering to create an account on the Cavalo Team platform means that the terms and conditions must be accepted in order to be able to create a client, service provider, or product provider account.
That is why all the terms and conditions for all parties have been combined, because a client may become a service provider or product provider and vice versa. Therefore, these terms are accepted to facilitate and simplify things for all parties.
These Terms and Conditions are accepted electronically by the customer, product providers, and service providers and do not require a written signature.
3- Eligibility and Registration
3.1
The use of services is limited to:
a. Parties legally capable of entering into and executing binding contracts under applicable laws.
b. Legal entities registered in the Arab Republic of Egypt with the appropriate authorities and holding the relevant licenses for the purposes of this agreement.
c. Legal entities holding the relevant licenses and permits for the purposes of this agreement, if registered outside the Arab Republic of Egypt, and have completed their VAT registration as a non-resident business in the territory.
d. Any other person granted exceptions or approvals at our sole discretion.
3.2
You must provide us with employment registration documents as part of the registration process for product and service providers. You must also provide us with any documents we request, in addition to any other information required to enable us to complete the registration process for product and/or service provider accounts and provide the services. Any personal data you provide will be treated in accordance with the Privacy Policy.
3.3
You must provide us with the latest versions of the employment registration and required documents, and notify us of any changes to the information contained in those documents at all times. You are responsible for the accuracy and validity of all submitted documents at all times.
3.4
You understand that we reserve the right to delay or suspend the activation of your product/service provider account for reasons including:
(1) Non-compliance, fully or partially, with the seller registration requirements on Cavalo Team, as outlined in the mentioned terms.
(2) A reasonable suspicion that the employment registration documents or required documents are false, incomplete, inaccurate, or invalid.
(3) Operating an activity in violation of what is listed on your commercial license.
Or any other reason we deem appropriate at our sole discretion.
4 – Services
4.1
We provide you with services as a product and/or service provider, enabling you to display your products and/or services to registered or visiting customers on the website. According to the business model, the services we or our affiliates or third parties may provide include:
(a) Access to the website,
(b) Order storage, management, and fulfillment (such as communication with the customer regarding their purchase and collecting payment from the customer and organizing delivery),
(c) Shipping the product from your warehouse/rented location to the customer,
(d) Payment collection and processing,
(e) Call center and customer support services,
(f) Advertising services, and
(g) The seller financial assistance program.
Depending on the service you choose, you agree to comply with the applicable terms and conditions stated on the Terms & Conditions page and mentioned in these clauses, all of which are incorporated into this agreement and form a part of it.
4.2
We reserve the right to determine the nature, design, layout, functionality, and all other aspects of the website and services (including the right to redesign, modify, remove, or change any content, layout, design, functionality, or element of the website or services at any time). We also reserve the right to delay, suspend, reject, or delist any or all of your products at our sole discretion. Moreover, we may investigate, refuse to process, restrict shipping destinations, suspend, or cancel any sales transactions linked to you if deemed necessary for legal reasons or to ensure compliance with this agreement.
4.3
Cavalo Team does not control and is not responsible for the content, validity, or performance of third-party websites not associated with our website. The presence of such links does not imply our endorsement of the linked websites, including social media links or any other personal links displayed on product/service provider pages. If we receive any report or detect any inappropriate, illegal, offensive, or otherwise objectionable websites or links, we have the right to close, suspend, or delete the account of the product/service provider without the right to claim any compensation. This is to ensure the safety and appropriateness of content presented by the Cavalo Team platform for public display.
4.4
Cavalo Team monitors your performance based on key performance indicators, including:
(a) Returns,
(b) Order cancellations,
(c) Negative customer reviews,
(d) Order fulfillment speed,
(e) Legally non-compliant products,
(f) Sales performance.
If there is any underperformance regarding the above KPIs, we may issue you warnings and have the right to suspend or hold your product/service provider account without notice or liability. We also reserve the right to impose additional fees and/or penalties (including incidental fees) at our discretion and in accordance with Cavalo Team policies.
5- Commitments, Usage Policies, and Return or Exchange Terms
The following terms have been reviewed and agreed upon:
To facilitate and expedite access for customers to the products and/or services they are searching for, Cavalo Team strives to provide them at the highest quality that satisfies our clients.
Similarly, to support product and/or service providers in showcasing their offerings on the Cavalo Team platform and making them easily accessible to customers, the following commitments, usage policies, and return and exchange terms have been outlined and clarified to ensure smooth, correct, transparent, and satisfactory transactions for all parties.
1-5 Customers
A.
Upon registering on the Cavalo Team platforms www.cavaloteam.com and www.cavaloteam.services, customers are provided with a Dashboard that enables them to:
Track the status of their product purchases (Completed / Pending / In Progress / Cancelled / Refunded)
Easily follow the pages of service providers they have saved
Receive responses from providers
Monitor their reviews and ratings on products or services
Communicate directly with Cavalo Team management
Request support when needed
B.
When a customer selects a product on www.cavaloteam.com, the product is added to the shopping cart. Once the customer confirms the purchase and completes payment using the available payment methods, the order status changes to “In Progress”, which means the product is being prepared and shipped.
C.
If the order status is “Pending”, this means we are waiting for the product to arrive from the original supplier (the product provider listed on Cavalo Team) to Cavalo Team’s warehouses, after which it will be shipped to the customer.
D. Important:
When the order status changes to “Completed”, this means the customer has received the purchased product or benefited from the service provided by the service/product provider on Cavalo Team. This status will be visible in the customer’s dashboard through the following link:
http://cavaloteam.com/store/
E.
Cavalo Team facilitates fast and easy access to service and product providers. Therefore, any product or service purchases from Cavalo Team providers must be completed through the official purchase link:
http://cavaloteam.com/store/.
This is the official link for all purchase transactions with Cavalo Team. Any purchases made outside this link are not the responsibility of Cavalo Team.
F.
The link http://cavaloteam.services provides customers with quick and easy access to services. It also allows service providers to offer and contract their services in the form of products via the store link:
http://cavaloteam.com/store/.
This ensures Cavalo Team can protect the customer’s funds and rights until the required service is fully delivered.
Returns and Exchanges
Customers have the right to request a return within 14 days from the date of receiving the product, provided the product is in the same condition as received and is resellable.
Digital products, such as e-books, designs, etc. (not limited to these examples), which are downloaded upon purchase, cannot be returned.
Occasion-based products (e.g., party supplies) are non-returnable/non-exchangeable. This must be clearly stated by the seller in the product description, especially the short description.
Returned products will be inspected by Cavalo Team to ensure they are in resellable condition. This inspection will be completed in a timeframe deemed appropriate by Cavalo Team (not bound to a specific period).
Refunds will be issued to the same account used for payment, with the following considerations:
Visa/MasterCard Payments: Full refund of product price (excluding shipping costs).
E-wallet Payments: 1.5% of the product price will be deducted, in addition to shipping costs.
Cash Payments: Refunds will be sent to the customer’s account or e-wallet linked to their registered phone number. A 2% fee will be deducted along with the shipping fee.
If the return is due to a manufacturing defect, the customer will receive a 100% refund (including shipping and transaction fees), which will be charged to the seller (product/service provider).
Cavalo Team allows service/product providers to promote their contact information and links on the platform for marketing and customer convenience.
However, any transactions, purchases, or contracts made outside the Cavalo Team platform are not the responsibility of Cavalo Team, and neither the customer nor the provider may hold Cavalo Team liable in any way.
We highly recommend completing all purchases and contracts only through the official Cavalo Team store link:
http://cavaloteam.com/store/Cavalo Team reserves the right to review and moderate customer reviews. Any inappropriate language or content may lead to the removal of the comment or suspension/deletion of the customer’s account.
Cavalo Team reserves the right to suspend or delete any account without prior notice if it suspects suspicious behavior.
Cavalo Team allows product/service providers to ship directly to customers, without requiring delivery through Cavalo Team, especially for large-sized items. Providers may include a custom shipping fee which will be disclosed to the customer before completing the purchase.
Cavalo Team warns customers against paying providers in cash for direct deliveries. If the customer pays cash and later finds that the product does not match the advertised specifications, Cavalo Team is not responsible and no refunds can be claimed.
We strongly recommend using bank cards or e-wallets for purchases and service contracts to ensure that payments are secured in Cavalo Team’s account, protecting both parties from fraud.The official Cavalo Team store link is:
http://cavaloteam.com/store/
Any purchases or contracts made outside this link are not the responsibility of Cavalo Team.The link http://cavaloteam.services provides quick access to services. All service contracts should be finalized through the store link to ensure customer rights and secure payments.
G.
For products that are non-returnable/non-exchangeable, the seller must clearly state this in the product description, especially in the short description.
If the seller fails to include this notice clearly and visibly, the product will fall under the general return and exchange policy, and the customer retains the right to return the product and receive a refund in accordance with Cavalo Team’s policies.
2-5. Product and Service Providers agree to the following binding obligations:
a. Provide accurate information and content about products (including descriptions, images, specifications, etc.).
b. Comply with any style guides, brand guidelines, and rules issued by Cavaloteam from time to time.
c. Immediately update any product information on the website to ensure accuracy and completeness at all times.
d. Deliver products—if applicable—according to classification, packaging, and labeling requirements, and any other instructions we provide in writing, by email, or via your seller dashboard on Cavaloteam in advance.
e. Package and transport products safely and in a shippable manner, ensuring no adverse effects on product quality or condition.
f. Obtain all required documents, permits, and approvals for delivering products.
g. Ensure that any shipment and/or delivery and/or return of products complies with this agreement and the relevant policies stated in Cavaloteam’s Seller Program Policies. You acknowledge and agree that exceptional quality, timing, and responsiveness to customers are essential when it comes to shipping, delivering, or offering services.
h. Arrange the retrieval of any returned, exchanged, or replaced products or those rejected during quality review—if applicable.
i. Update product pricing to include any applicable taxes.
j. Accept the return of any product without objection if Cavaloteam or the customer is entitled to return it.
k. Replace or exchange any returned product from a customer.
l. Be liable for any general or specific recall requests and/or safety warnings related to the products. You must notify us immediately of any potential or actual recall requests and/or safety warnings.
3-5.
You understand that once you accept any order, you may not cancel it for any reason, including product unavailability or pricing error on your part.
You confirm that you will bear all costs or expenses arising from such cancellations, including refund processing by us to any customer or any compensation that, in our view, is payable to a customer due to such cancellations.
4-5. Furthermore, you agree to the following:
a. We may, at our sole discretion, choose to purchase the product from you for operational or other reasons and resell it to the customer. In such cases, your obligations regarding the product, warranty, returns, and payment terms remain valid toward the original customer who placed the order, as though the sale had been made directly to that customer.
b. You retain full ownership of the products until they are delivered and paid for by the customer. At no point during the provision of our services will we hold ownership of the products (unless clause 4-5(a) applies, or if Cavaloteam fully covers the product costs as a penalty, or if you fail to comply with the stock forfeiture policy, which is part of the Seller Program Policies). In such cases, ownership of the products transfers to Cavaloteam entirely, and we may, at our discretion, resell the products in any manner we deem appropriate.
c. Unless otherwise agreed, the primary invoicing relationship is between you and the customer, and therefore you will not issue any invoices to us related to the products. Only packing lists or delivery notices may be provided to us.
5-5.
To facilitate transactions between you and the customer, we may issue a summary of purchases and returns on your behalf based on the product and return details you provide on the Cavaloteam platform. You agree to receive such summaries in electronic format.
6-5.
We may, at our discretion, grant you access to a Pricing Engine Tool. You are responsible for setting the minimum and maximum product prices. Based on our inputs, the tool will automatically determine the final price within the specified range. All customer orders falling within this price range are considered final, and you are obligated to fulfill them. You acknowledge responsibility for all costs and liabilities resulting from pricing errors due to incorrect inputs in the Pricing Engine Tool.
7-5.
You are responsible for ensuring the following:
(a) You are authorized to sell the products on the website.
(b) The products you list for sale have been legally imported or can be legally imported (if applicable) and are offered for sale in the Arab Republic of Egypt.
(c) All products comply with all relevant regulations, including those related to quality, safety, public interest, religious sensitivities, certifications, and sustainability.
(d) The sale of the products does not infringe on any third-party intellectual property rights or violate any rights related to the products.
(e) You will not supply any defective products to us or to customers.
8-5.
You are responsible for maintaining the confidentiality of all access credentials to the Cavaloteam platform and your seller account credentials, whether issued by us or created and secured by you. You must also implement appropriate internal controls and measures within your organization. Cavaloteam is not responsible for verifying the authorization or credentials of any user accessing your account using your login information.
You acknowledge and agree that you are fully responsible for all activities carried out on your account by any person unless you notify Cavaloteam of any disclosure of your login credentials. If you believe your credentials have been compromised, you must update them immediately and notify Cavaloteam.
9-5.
You are required to comply with all applicable Egyptian tax laws and regulations for the products listed on Cavaloteam at the time of listing. Your prices must include all relevant taxes as required by law (if any). In such cases, you are obligated to issue electronic invoices to customers in accordance with Egyptian tax regulations. You must comply with these legal requirements fully
6. Fees and Payment
6.1 The service fees are detailed in the corresponding Kafalo Team Program Policies. Any such fees are subject to our sole discretion and shall be enforced in accordance with Clause (16) of the Seller Terms. You are responsible for all expenses related to the Agreement.
6.2 You authorize us (and shall provide documentation confirming such authorization upon our request) to verify your information (including any updated information), obtain credit reports on you from time to time, and secure credit authorizations from your credit card issuer, and to charge your credit card (for reimbursement or otherwise). We, our affiliated companies, or any appointed third-party service providers may charge you fees for services, including but not limited to:
(a) product listing fees,
(b) a percentage of the sales transaction,
(c) the use of our delivery, storage, and logistics services,
(d) payment processing, chargebacks, or related fees,
(e) customs duties or other taxes incurred while providing services to you,
(f) costs incurred as a result of your breach of the Agreement, and
(g) any other agreed-upon service-related fees, which will be notified to you in advance.
6.3 You can review your sales reports via the Seller Account, which includes net sales proceeds.
6.4 Without prejudice to our right to withhold or deduct any amounts in accordance with the Agreement, we will invoice you on a regular basis. Net sales proceeds will be paid to your bank account in accordance with the payment policy outlined in the Kafalo Team Program Policies. Net sales proceeds can only be credited to bank accounts registered in your name on the Kafalo Team platform in accordance with our standard functionalities and settings. We are not liable for any incorrect or inaccurate banking details you provide or any consequences arising therefrom.
6.5 To enable financial payouts to you, we may be required to establish an account in your name with external payment service providers. This includes accepting their standard terms and conditions and sharing your data with them on your behalf. By doing so, you agree to and authorize us to provide such information to these payment providers. We bear no responsibility for any loss or damage you may incur as a result.
6.6 You agree that we may choose to offer discounts on your products. In such cases, a discount will be applied to the invoice issued in your favor, and we will account for the value of the discount by adjusting our commission accordingly.
6.7 If we determine that your account has been used to engage in fraudulent, deceptive, illegal activities, or to repeatedly violate program policies, we reserve the right, at our sole discretion, to permanently withhold any payments due to you.
6.8 Without prejudice to any other rights or remedies:
(a) We reserve the right to withhold all due payments and recover all losses or compensations incurred by us, the customer, or any third party from such amounts.
(b) Suspend or terminate your Seller Account and/or access to services.
(c) Upon suspension or termination of your account or service usage, we reserve the right to offset any payments due to you by an amount we deem sufficient to cover chargebacks, refunds, settlements, or other amounts owed to us or payable to customers or third parties in connection with this Agreement.
7. Taxes, VAT, and Compliance Matters
7.1 You acknowledge and agree to comply with all applicable laws in your country of operation, the Arab Republic of Egypt, including all relevant tax laws. You commit to fulfilling all obligations towards the relevant tax authorities fully and on time, including maintaining up-to-date tax registration certificates and VAT registration certificates, and obtaining VAT registration whenever your revenue reaches the thresholds stipulated by applicable tax laws. Upon receiving such certificates and related documents from the tax authorities, including VAT registration certificates, you agree to update the Kafalo Team platform immediately.
7.2 In the event that Kafalo Team becomes subject to VAT registration and obtains a VAT registration certificate in any jurisdiction where activity revenue reaches the thresholds stipulated by Egyptian Tax Authority laws, all amounts due to Kafalo Team from product and/or service providers shall be inclusive of deductible VAT, if applicable. VAT shall be paid on all taxable services rendered by Kafalo Team to the Egyptian Tax Authority.
7.3 You are solely responsible for the collection, reporting, and payment of all applicable taxes and VAT relating to sales and/or services provided to customers. You agree to bear any applicable taxes, VAT, and/or fees imposed on the transaction. As a seller (product and/or service provider), you agree to issue accurate and complete invoices in accordance with applicable VAT regulations, including electronic invoicing rules. Notwithstanding anything in this Agreement, you, as the seller, remain solely liable for any obligations imposed on you or on Kafalo Team due to non-compliance with tax requirements.
7.4 Kafalo Team reserves the right to amend, update, or change related terms based on any modifications, clarifications, or similar updates issued by tax authorities in the country of operation.
7.5 As a seller (product and/or service provider), you agree that your performance under this Agreement fully complies with all applicable anti-bribery and anti-corruption laws, including the Foreign Account Tax Compliance Act (FATCA) and the Common Reporting Standard (CRS) as applicable in the country of operation.
7.6 Your operations shall always comply with all applicable anti-money laundering laws, regulations, rules, and guidelines in your jurisdiction of establishment and in any other jurisdiction of operation as necessary (collectively referred to as “AML Laws”). To the best of the seller’s knowledge, no legal action, claim, or proceeding related to AML laws has been initiated, threatened, or is pending in any court or government authority involving the seller or any of its affiliates.
8. Term and Termination
8.1 The term of this Agreement begins on the Effective Date and continues until terminated by either you or us as set out below.
8.2 You may terminate your use of any services we provide at any time by giving us at least thirty (30) days’ prior written notice. Subject to Clause 8.3, we may terminate your access to the website and/or any services, or this Agreement, for convenience at any time by giving you at least thirty (30) days’ prior written notice, without the need for a court order.
8.3 We may suspend or terminate your use of any services immediately if we determine that (a) you have materially breached the Agreement and failed to remedy such breach within seven (7) days of receiving notice, unless your breach exposes us to third-party liability, in which case we may shorten or waive this remedy period at our reasonable discretion; or (b) your account has been used for fraudulent, deceptive, or unlawful activity or our controls indicate the likelihood of such activity; or (c) your use of the services has harmed other sellers, customers, or our legitimate interests, or our controls indicate the likelihood of such harm.
8.4 We will notify you immediately of any such suspension or termination via email or similar means — including the Cavaloteam platform — specifying the reason and any options for appeal, unless we believe providing such information would interfere with an investigation or prevent fraudulent, deceptive, or unlawful activity or allow you to circumvent our safeguards.
8.5 All relevant rights and obligations under the Agreement will terminate immediately upon termination of the Agreement, except for the following: (a) You remain responsible for fulfilling all obligations related to transactions concluded prior to termination and for any obligations that are due before or as a result of termination, and (b) Clauses 6, 7, 9, 11, 12, 13, 14, 15, and 17 of the Seller Terms will survive termination.
8.6 Upon termination of your services, your account will be immediately deactivated. Deactivation does not affect our right to collect any debts or amounts owed by you. If you decide to resume services with Cavaloteam, we may reactivate your previous account (unless there are substantial changes to your business activity, license, or tax documents), and any services will be subject to your agreement to our then-current terms and conditions.
9. Intellectual Property
9.1 You grant us a worldwide, non-exclusive, royalty-free license during the term of the Agreement to use all your materials related to the services, including derived intellectual property, and to sublicense such rights to our affiliates and authorized third parties. We will not alter your trademarks from the form provided (except for resizing as necessary for display while maintaining proportions). We will comply with your removal requests regarding specific uses of your materials (unless such removal can be managed through standard website or service features). Nothing in the Agreement prevents or limits our right to use your materials without your permission to the extent permitted by applicable law (e.g., fair use under copyright law, nominative use under trademark law, or a valid license from a third party).
9.2 You may not use the name, trademarks, or logos of Cavaloteam in any advertisements, promotional materials, or communications without prior written consent from Cavaloteam. Upon obtaining such consent, you must use the name, trademarks, and logos of Cavaloteam strictly in accordance with our usage guidelines and permissions.
9.3 You may not use any automated tools of any kind to scrape data from the Cavaloteam platform. Such actions constitute a material breach of this Agreement.
9.4 You specifically acknowledge and warrant that your products do not infringe on any third-party intellectual property rights. If we are notified by another seller, customer, trademark owner, or third party, or by legal or administrative order, that (a) your products, or a part of them, or their trademarks infringe third-party intellectual property rights (registered or not), Cavaloteam may, at its sole discretion and without incurring any costs or liability, remove such products from the website and/or warehouses, or require you to remove them within a reasonable timeframe as notified in writing. Any claims made by third parties regarding intellectual property infringement arising from the sale or use of your products are your sole responsibility. You accept any test reports issued by an internationally recognized agency contracted by us to verify product authenticity if required.
10. Disclaimer and General Statement
10.1 The website and the services — including all content, software, functionalities, materials, and information made available or provided in connection with the services — are offered “as is.” Your use of the website, services, and Cavaloteam platform is solely at your own risk. To the fullest extent permitted by law, we and our affiliates disclaim:
(a) Any representations or warranties related to this Agreement, the services, or the transactions described herein, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement;
(b) Implied warranties arising from course of dealing, course of performance, or trade usage; and
(c) Any liability, obligation, right, claim, or remedy in tort, whether or not arising from our negligence.
We do not guarantee that the functions contained in the website or services will meet your requirements, be available, timely, secure, uninterrupted, or error-free. We shall not be liable for any service interruptions, including system failures or other disruptions that may affect the receipt, processing, acceptance, completion, or settlement of any transactions.
10.2 Since Cavaloteam is not a party to transactions between customers and sellers (whether product or service providers), or other participants, in the event of a dispute between one or more participants, each participant releases Cavaloteam (and its agents and employees) from claims, demands, and damages (actual and consequential), known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.
10.3 We provide storage services in accordance with the policies of the Cavaloteam program. At all other times, you are solely responsible for any loss or damage to your product. Our confirmed receipt of delivery:
(a) Does not imply or indicate that the product is free of defects or damage, nor that any defects or damages discovered later occurred after confirmed receipt;
(b) Does not imply or indicate that we received the number of product units you declared in the related shipment; and
(c) Does not waive or limit any of our rights under this Agreement.
We reserve the right to change delivery scheduling limits and storage capacity limits at our fulfillment centers. You agree to comply with such limits.
11. Seller Representations, Warranties, and Undertakings (Product and/or Service Provider)
11.1 The seller (product and/or service provider) undertakes and warrants the following:
a. It is duly organized, validly existing, and in good standing under the laws of the country or territory in which it is registered, and possesses and maintains all applicable registrations and other authorizations required to conduct its business in that country or in the Arab Republic of Egypt, and is not subject to any restrictions preventing it from doing so.
b. It or its authorized signatory has full legal rights, authority, and power to enter into the agreement, take any required actions, and grant the rights, licenses, and permissions stated in the agreement.
c. Any information provided by either party to the other or its affiliates is accurate and complete at all times.
d. It is not subject to sanctions or listed in any restricted or prohibited parties lists, nor owned or controlled by such parties within or outside the Arab Republic of Egypt.
e. It complies with all applicable laws in performing its obligations and exercising its rights under the agreement.
f. It complies with all applicable data protection laws, including those applicable in the Arab Republic of Egypt.
g. Regarding the products listed for sale or services offered for contracting through the website, you confirm the following:
You hold clear ownership of the products and/or services.
You are either the legal owner, authorized licensee, or certified distributor of your brand.
The products meet all applicable quality and safety standards in Egypt.
h. Unless otherwise stated on the website, all products are new (not refurbished or used), completely original, defect-free, and not counterfeit, mislabeled, or incorrectly tagged.
i. You shall bear sole responsibility for any liability arising from the purchase or use of your listed products or services by users or third parties.
j. You have obtained all necessary approvals, authorizations, licenses, and permits required to list and sell your products on the website from all relevant regulatory authorities.
k. You undertake to provide all necessary after-sale services related to the products or services, including warranty and replacement services.
l. You have the authority to grant the licenses granted to us under the agreement and that any content you provide as part of your use of the services and any listed products or services do not infringe upon the rights of any third party worldwide, including intellectual property rights (whether registered or unregistered).
m. Any descriptions related to the products and services—including specifications, dimensions, components, disclaimers—are accurate and truthful. If any descriptions and/or dimensions are inaccurate, you are liable for any additional shipping costs incurred as a result.
11.2 You acknowledge and warrant that access to and maintenance of your account on the Cavaloteam platform is always managed by authorized personnel. You guarantee that your representatives are authorized to use the website and services of Cavaloteam and use them with due care.
11.3 You understand that Cavaloteam is a technology platform and that you wish to utilize its technology and services to sell your products or services to customers. You agree that the sales contract for products or services is solely between you and the customers. Cavaloteam shall not, at any time, bear any obligations or liabilities relating to such contracts. Cavaloteam is not responsible for performance failures or breaches of contracts between you and customers and cannot guarantee or be required to ensure the successful completion of any transactions. Cavaloteam is not obliged to mediate or resolve disputes between you and customers.
11.4 You undertake full responsibility for the product or service and any claims of liability arising therefrom.
12. Anti-Counterfeiting
12.1 The listing or sale of counterfeit products on the website is strictly prohibited.
12.2 You shall not offer or list for sale any products that belong to someone else and to which you have no rights or that infringe upon the rights of any third party, including intellectual property rights, privacy rights, publicity rights, or that promote an unauthorized copy of someone else’s copyrighted work, or that violate any patents, trademarks, copyrights, proprietary rights, trade secrets, publicity rights, or privacy laws, or that are fraudulent, counterfeit, stolen, or violate any applicable laws in force in the Arab Republic of Egypt.
12.3 We reserve the right to verify and determine whether products or services sold on the website are original and authentic. If, at our sole discretion, we determine that a product or service is counterfeit, we may impose a fine of up to EGP 200,000 without needing a court order. This penalty is in addition to any fines or penalties imposed by any governmental authority or agency.
12.4 You agree to our right to withhold any amounts due to you pending the resolution of any issues relating to counterfeit products or services, including internal investigations or settlements with customers and/or third parties.
13. Limitation of Liability
13.1 Nothing in this agreement shall limit or exclude either party’s liability:
a. For fraud, including fraudulent misrepresentation.
b. In the case of death or personal injury caused by negligence of that party.
c. For any liability that cannot be limited or excluded under applicable law.
13.2 Subject to clause 13.1, we, our company, affiliates, subsidiaries, directors, officers, agents, employees, suppliers, subcontractors, or licensors shall not be liable for any special, indirect, incidental, consequential damages, loss of profits, data, or business interruption, or any other financial losses.
13.3 Furthermore, to the extent permitted by applicable law, we (including our company, affiliates, subsidiaries, and all respective directors, officers, agents, employees, suppliers, subcontractors, and licensors) shall not be liable for any damages or losses directly or indirectly arising from:
a. Content or other information you provide when using the services.
b. Sale of defective products.
c. Any defects or damages to any product prior to our possession.
d. Damage to your hardware from use of our website.
e. Actions or omissions by third parties.
f. Suspension or any action taken in relation to your use of the services.
g. The timing or manner in which your listings appear in search results.
h. The need to modify practices, content, or performance, or your inability to conduct business due to changes in the agreement.
13.4 Our total maximum liability for any claims under the agreement—whether by our company, affiliates, subsidiaries, directors, officers, agents, employees, suppliers, subcontractors, or licensors—towards you (including reasonable legal fees), whether based on contract, negligence, breach of statutory duty, or otherwise, arising from or related to this agreement, shall be limited to the lesser of:
(a) The price of the product sold and/or the service provided through our website giving rise to such liability, including original shipping charges (if applicable); or
(b) The total amounts paid by you to Cavaloteam in relation to the specific service that caused the claim during the three (3) months preceding the claim.
14. Indemnification
14.1 You shall defend, indemnify, and hold harmless Cavaloteam, its affiliates or subsidiaries, directors, officers, agents, employees, suppliers, subcontractors, or licensors from and against any third-party claim, loss, damage, settlement, cost, expense, or other liability (including legal fees and attorney costs) (each referred to as a “Claim”) arising out of or related to:
(a) your non-compliance with applicable laws,
(b) your products and/or services, including their display, sale, use, labeling, packaging, fulfillment, return, cancellation, refund, or modifications,
(c) your materials, and any actual or alleged infringement of intellectual property rights resulting therefrom, including any personal injury or death (to the extent not caused by Cavaloteam), or property damage,
(d) taxes and fees or the collection or non-collection, payment or non-payment thereof, including registration duties,
(e) product liability for damages arising from your product and/or service, or
(f) any actual or alleged breach of any representations you made.
14.2 If we believe that any claim may adversely affect us, we may choose to appoint legal counsel to represent our interests, and you shall remain responsible for the claim. We may withhold any amounts due to you or deduct from your account and/or credit card any expenses incurred in connection with such claims.
14.3 If the core of a claim lies in a dispute between you and the customer, but Cavaloteam is mistakenly named as a defendant, you agree to provide all necessary assistance to remove Cavaloteam as a defendant.
14.4 Our failure to notify you of a claim does not relieve you of any liability you may have toward us.
15. Confidentiality and Personal Data
15.1 During your use of the services, you may receive confidential information. You agree that during the term of this agreement and for five (5) years following termination:
(a) all confidential information remains our exclusive property, except for customer personal data which is owned by the respective customer,
(b) confidential information will only be used as reasonably necessary for your participation in the services,
(c) you will not disclose any confidential information to anyone, except as required by law,
(d) you will take all reasonable steps to protect confidential information from unauthorized use or disclosure, and
(e) you will retain confidential information only as long as necessary for participation in the services or to fulfill legal obligations (such as tax duties), and in all cases delete such information upon termination or when no longer legally required.
This does not restrict your right to share confidential information with a government entity with jurisdiction over you, provided that disclosure is limited to the minimum necessary and the confidential nature of the information is clearly stated. You may not issue any press release, make public statements regarding the services, or use our name, trademarks, or logos (including in promotional materials) without prior written consent, nor misrepresent or embellish the relationship between us in any way.
You must maintain the confidentiality of all information disclosed to you through your access to or use of the website and/or services, and not publish, disclose, use, provide, or copy it without our prior written approval. You may disclose confidential information to employees, agents, or subcontractors only on a need-to-know basis.
Confidentiality does not apply to information that:
(a) was known to you or becomes known from a third party not bound by a confidentiality obligation,
(b) becomes public or non-confidential other than by your breach,
(c) was independently developed by you,
(d) is required to be disclosed by a government authority or law, provided that you give us prior written notice to challenge the disclosure.
15.2 You acknowledge and agree that Cavaloteam may share your information with third parties for the purpose of providing the services.
15.3 You may only use personal data as necessary to fulfill orders and may not use such data (including contact information) for any purpose other than order fulfillment or providing a related service under this agreement. Without limiting the foregoing, you may not directly market to such customers or disclose their personal data to any third party (unless strictly necessary for fulfillment obligations). You must comply with all applicable data protection laws and maintain the confidentiality of personal data at all times.
16. Amendments
We reserve the right to amend this Agreement at any time. We will notify you of any amendments by publishing them on our platform or through other appropriate means. Your continued use of the Services after the effective date of any amendment shall constitute your acceptance of such amendment. If you do not agree with the amendment, your only recourse is to stop using the Services.
17. Governing Law and Jurisdiction
This Agreement shall be governed by and construed in accordance with the laws of the Arab Republic of Egypt.
You agree that any dispute or claim arising out of or related to this Agreement, or the use of the services, shall be subject to the exclusive jurisdiction of the courts of Egypt, specifically the courts of Cairo.
18. General Provisions
18.1 Waiver
If either party fails at any time or for any period to enforce any provision of this Agreement, or to exercise any option provided herein, such failure shall not be construed as a waiver of that provision or option, and shall not affect the right of that party to enforce such provision or exercise such option at a later time.
18.2 Force Majeure
We shall not be liable for any delay or failure to perform any of our obligations under this Agreement due to causes, events, or circumstances beyond our reasonable control.
18.3 Assignment
You may not assign or transfer your rights or obligations under this Agreement—whether in whole or in part—without our prior written consent. We may assign or transfer this Agreement or any of our rights or obligations hereunder, in whole or in part, without your consent or notification. We are expressly released from all obligations and liabilities arising after such assignment or transfer. Subject to the foregoing, this Agreement shall be binding upon and inure to the benefit of each party and their respective successors and permitted assigns.
18.4 Relationship Between the Parties
You and we are independent contractors. Nothing in this Agreement shall create any partnership, joint venture, agency, franchise, sales representation, or employment relationship between us. You shall not have any authority to make or accept any offers or representations on our behalf. This Agreement does not establish an exclusive relationship between you and us. Nothing expressed or implied in the Agreement is intended or shall be construed to give any person other than the parties hereto any legal or equitable right, remedy, or claim under or in respect of this Agreement. All statements, warranties, covenants, terms, and conditions in the Agreement are intended solely for the benefit of Cavaloteam and you. You are solely responsible—as between you and us—for all obligations arising from your use of any third-party service or feature that you authorize us to use on your behalf, including complying with applicable terms of use. You shall not make any statement—on your site or otherwise—that contradicts anything in this clause.
18.5 Dates
All references to days, dates, months, and years—except as otherwise stated herein—refer to the Gregorian calendar.
18.6 Notices
Cavaloteam may provide you with notices under this Agreement by posting updates on the Cavaloteam platform or by sending an email to the address you provided or to the authorized representative registered on the Cavaloteam platform. If you have registered more than one authorized representative, an email notice to any of them shall be considered valid and binding. All such notices shall be effective upon receipt. You agree to keep all email addresses and other contact details for authorized representatives up to date at all times. You must send all notices or other communications to us at: support@cavaloteam.com. We may also contact you electronically or via other media, and you agree to such forms of communication. You may change your email address and other account details on the Cavaloteam platform as applicable. You are responsible for ensuring that your information is always accurate and current.
18.7 Translations
We may provide translations of this Agreement and Cavaloteam’s program policies; however, the Arabic version shall remain the primary and official reference. To the extent a translation is required under applicable law, only translations prepared or arranged by us shall be relied upon in any legal proceedings, and only with our prior written consent. You agree that we may communicate with you in English during the term. In the event of any conflict in interpretation, the Arabic text shall prevail.
18.8 Severability
If any provision of this Agreement is found to be illegal, invalid, or unenforceable for any reason, such provision shall be deemed severable from the Agreement and shall not affect the validity or enforceability of any remaining provisions. This Agreement represents the entire agreement between the parties with respect to the services and subject matter herein and supersedes any prior or contemporaneous oral or written agreements or understandings.
This Agreement has been accepted electronically and does not require a physical signature.